FREQUENTLY ASKED QUESTIONS

WE'VE COLLECTED SOME FREQUENTLY ASKED QUESTIONS HERE FOR YOU. LET'S FIND A SOLUTION TOGETHER.

Domande frequenti

Qui troverai le domande più frequenti.

Se le risposte fornite qui non ti aiutano, contatta il nostro servizio clienti.

Questo può avere 2 ragioni:

1. Il rivenditore non ha ordinato il prodotto specifico e non lo ha in esposizione. Tuttavia, un rivenditore a noi associato può ordinare qualsiasi prodotto da noi su richiesta.

L'eccezione è la seguente:

2. Se si tratta di un prodotto esclusivo. Alcuni dei nostri marchi e serie sono riservati a punti di supporto speciali e rivenditori specializzati che sono stati specificamente formati da noi. In questo modo, possiamo garantire che il cliente, riceva sempre i consigli corretti su questi prodotti.

Questo accade molto raramente. In tal caso, non sono ancora disponibili immagini o non è stato ancora archiviato da noi. Tuttavia, verrà caricato a breve.

Puoi trovare ulteriori informazioni sui nostri prodotti nelle seguenti fonti:

- Nell'area prodotti di questo sito web.
- Sul nostro canale YouTube GEWA Guitars.
- Sulle nostre pagine Facebook e Instagram.
- Sul sito web del rispettivo produttore.

Dai un'occhiata all'area prodotti su questo sito.

Chiedi al tuo rivenditore, è sempre il primo punto di contatto per le domande.

Basta inviarci un messaggio tramite il nostro modulo di contatto.

Si prega di contattare il rivenditore da cui è stato acquistato lo strumento. Sono responsabili della garanzia e ci contatteranno anche in caso di dubbio.

No. I prezzi su questo sito Web sono prezzi al dettaglio consigliati (RRP).

I rivenditori sono liberi di stabilire i propri prezzi e non siamo autorizzati a influenzarli. Pertanto, è probabile che i prezzi di mercato dei nostri strumenti differiscano a seconda del rivenditore.

  1. Unfortunately you cannot buy directly from us. Please contact one of our authorized MR dealers in your country. They will be happy to place your order.
  2. If you don't have a dealer in your country yet, visit our dealer locator and ask your local dealer for recommendations.
  1. Unfortunately you cannot buy directly from us. Please contact one of our authorized MR dealers in your country. They will be happy to place your order.
  2. If you don't have a dealer in your country yet, visit our dealer locator and ask your local dealer for recommendations.

We are always on the search for artists standing out above the rest. So if you are a creative, open-minded, out-of-the-box thinking, reliable, superhero band who loves cats AND dogs, send us a complete artist package to

GEWA music GmbH
ATTN: Rodríguez Marketing
Oelsnitzer Str. 58
08626 Adorf
GERMANY

A complete artist package should contain music, video, Social Media, biography information, photos, press references and a cover letter listing current music gear. Please also include a proposal indicating your expectations as an endorsee of a working relationship with Ovation.

Please have in mind that we cannot return your artist package and that all submissions become property of GEWA music GmbH.

Please contact the dealer where you bought the instrument. He is responsible for the warranty processing and will also contact us in case of doubt.

Like all fine instruments, MR guitars require periodic care and maintenance. Your instrument will perform best if it is kept clean. A routine cleaning of the instrument using a clean lint-free cloth and a light coat of quality guitar polish will keep your instrument looking and performing at its peak. Gold-plated parts should be wiped clean after each use to prevent discoloration from skin oils and acids.

Always store your instrument at room temperature, avoiding temperature and humidity extremes. The fine tone woods used in your guitar are significantly affected by these parameters. A neck warp or top crack can render any guitar unplayable. You may wish to use an affordable/small humidifier in your case to compensate for any changes in the environmental conditions.

Keep your instrument tuned to concert pitch under normal playing and storage situations. If the instrument is to be stored for a long period, reduce the string tension slightly; one or two turns of each tuning machine will be adequate.

Please take extra care with Shellack pollishes - they are heat sensible. 

All questions about your guitar, serial number, production date and so on, will be answered by Manuel himself. Just write him a message here with the contact formular. 

BONOID is a synthetic material (similar to TUSQ), with a high glass content. Extremely hard, dense and very rich in overtones.

Why not use Malemine or Tusq nut and saddle? Is Bonoid superior?
All are good materials as substitute for bone. What you prefer is subject to personal taste and desire.

 

Animal glue is not used at all, not on any model! But we use a SHELLACK-based varnish for the tops of our MAGISTRAL models and for the special TESORO models (here we spray the guitars all around with this special varnish. As the components of this varnish are derived from animals, it is NOT vegan. See information here: https://en.wikipedia.org/wiki/Shellac and here https://en.wikipedia.org/wiki/French_polish

All MR guitars that come from Manuel's Spanish workshop have a gold-colored sticker on the finish. All other guitars have a maple inlay under the varnish.

Yes, no hide or other animal glue ist used to glue the wooden laminates.

Yes!

Yes, of course. We recommend either a GRAPH TECH TUSQ or the BONOID material that our company GEWA music offers in its catalog. MR Exotica as well.

This is true for some of the guitars made in the spanish workshop. Fallen trees are used but this wood is rare. This must be regarded as a kind of custom order. Also the coffee box wood is rare, here we must ask Manuel what is available each time we receive such a request. Ebony: Manuel has a large quantity of very old wood, including ebony. And he has some ebony from the Congo project.